AI-Powered Content Platform
AI-powered content marketing & a top notch CMS: create, manage, and optimize content across the entire customer journey!

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InboundLabs Team |
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InboundLabs Team |
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5 minutes |
TL:DR;
- What?
HubSpot Content Hub is an AI-powered content marketing platform for creating, managing, and optimizing content. It evolved from CMS Hub to offer a comprehensive suite for all content types. - Why?
It addresses the growing need for efficient, scalable, and personalized content by centralizing tools and leveraging AI to overcome resource limitations and fragmented workflows. - How?
Key features include AI for content generation (Breeze Content Agent, Blog Writer), multi-format repurposing (Content Remix), brand voice customization, AI image generation, podcasting, and AI translation, all integrated with CRM for personalization. - For whom?
It's designed for marketing teams aiming to boost content production, enhance personalization, and streamline operations using AI. - Why?
Benefits include increased efficiency, improved content quality and consistency, better personalization leading to higher revenue, and an all-in-one platform for seamless team collaboration and analytics.
What is the HubSpot Content Hub?
HubSpot Content Hub is a relatively new offering (launched April 3, 2024) that evolved from the former HubSpot CMS Hub. In essence, Content Hub is an all-in-one, AI-powered content marketing software designed to help marketers create, manage, and optimize content across the entire customer journey. It combines the traditional website and blog capabilities of HubSpot’s CMS (which was previously known as the Content Optimization System (COS)) with a suite of advanced content tools and AI features. The result is a single platform or “hub” for all content needs – from web pages and blogs to social media, email, and even podcasts – augmented by artificial intelligence to boost efficiency and personalization.
From CMS Hub to Content Hub
HubSpot’s decision to rebrand and expand CMS Hub into Content Hub was driven by shifts in content marketing dynamics and user needs. Content marketing today is more demanding: marketers must produce more content than ever, for more channels and formats, and deliver highly personalized experiences to engage prospects at each stage of the customer journey. The legacy approach (using separate tools or focusing only on blog content for lead generation) struggled to keep up with these needs, often resulting in fragmented tools, inconsistent branding, and content of variable quality.
Key reasons behind the launch of Content Hub include:
Centralization & Efficiency:
By unifying website management, blogging, landing pages, and new AI content tools in one hub, HubSpot aims to eliminate tool fragmentation and save marketers time. Content Hub serves as a single source of truth for all content assets, streamlining operations that were previously scattered across multiple platforms.
Rising Content Demands:
Content needs are skyrocketing while marketing teams’ resources remain limited. Unique, engaging topics are harder to find, and scaling content production (while maintaining consistency and quality) is challenging. Content Hub directly addresses this by introducing AI to help brainstorm ideas, generate drafts, and repurpose content quickly, effectively helping teams “do more with less.”
Personalization at Scale:
Modern audiences expect relevant, personalized content across channels. Content Hub tightly integrates with HubSpot’s CRM data, enabling tailored content delivery and dynamic content that adapts to each viewer – something previously difficult to achieve at scale. This is crucial for driving deeper engagement and higher conversion rates.
Omnichannel Customer Journey:
Content’s role has expanded beyond blogging for lead gen – now it encompasses many formats (text, audio, video, etc.) across the entire buyer journey. HubSpot recognized marketers needed a platform to produce and manage content for any channel (website pages, social posts, emails, podcasts, etc.) while maintaining a cohesive brand voice. Content Hub was built to facilitate this omnipresence, making it easier to be “everywhere” your audience is.
In short, HubSpot Content Hub represents a strategic evolution to keep pace with the digital content landscape. It provides “content-marketing-in-a-box” by combining the core CMS with new AI-driven capabilities, acknowledging that “content is king” in engaging modern buyers.
What exactly is HubSpot Content Hub?
At its core, HubSpot Content Hub is a comprehensive content creation and management suite that includes everything previously in CMS Hub – and much more. It’s described as “a one-stop shop for everything content-related to deliver personalized experiences, without juggling multiple tools.” In practical terms, Content Hub allows you to:
Build and manage websites and landing pages with a powerful CMS (drag-and-drop editors, themes, secure hosting, etc.), just as CMS Hub did.
Write and publish blog posts, with integrated SEO tools and analytics, just like before – now enhanced with AI assistance for content generation and optimization.
Capture leads and integrate with CRM, tying content efforts directly to contacts and customer data (this CRM connectivity has been a strength since the HubSpot COS days).
Use marketing tools such as forms, CTAs, and email marketing within the hub (Content Hub incorporates certain Marketing Hub features or works alongside them), especially under the new Marketing+ bundle (which combines Marketing Hub + Content Hub).
Analyze performance of content across channels with unified analytics.
What’s new and unique in Content Hub are the AI-powered features and expanded content types that were not part of the old CMS Hub. Below we detail the key features and tools that Content Hub introduces.
Key Features of HubSpot Content Hub
AI Content Generation (Breeze Content Agent & Blog Writer)
One of the flagship capabilities is HubSpot’s new AI content generation engine, sometimes referred to as the “Breeze Content Agent.” Breeze is part of HubSpot’s AI suite (introduced in 2024) that can brainstorm topics and draft content across various formats on command. For example, you can ask the AI to generate a landing page, a blog post, a case study, or even a podcast script, and it will use your input (and even your CRM data) to produce a first draft in minutes. This significantly reduces the time spent facing a blank page.
- AI Blog Post Generator:
Within Content Hub’s blogging tools, an AI Blog Writer helps create blog content rapidly. You can input a topic or a few ideas, and the AI will generate titles, outlines, and even full paragraphs or entire drafts. It’s effectively an evolution of the previous “Content Assistant” that was in CMS Hub. HubSpot has integrated SEO into this process – the AI can suggest keywords and optimize the content structure for search. In fact, the AI Blog tool ties in Semrush integration for keyword research, offers keyword intent and difficulty insights, and can even insert AI-generated images relevant to the post. While the AI can produce a decent draft in seconds, human review and editing are still recommended to ensure depth and accuracy. - Case Study Generator:
Another AI tool is a Case Study Generator, which uses CRM data and any provided notes/transcripts to draft case studies automatically. This saves enormous time for marketing teams that need to turn customer success stories into polished narratives – it can ingest data about a client’s results and spit out a structured case study for you to refine.
Website Page Generator (Website Assistant): Content Hub also touts an AI Website Builder/Assistant that can help generate entire webpage content. By leveraging AI (and possibly ChatSpot, HubSpot’s AI chatbot interface), users can create page layouts and copy more quickly. This is especially useful for quickly spinning up new pages or even full sites using HubSpot themes, with SEO best practices built-in. Essentially, marketers can build or expand websites without heavy developer involvement, letting AI handle some of the grunt work of layout or initial copy.
Content Remix (Multi-Format Repurposing)
Content Hub’s Content Remix tool is a game-changer for content repurposing. This feature uses AI to transform one piece of content into multiple formats instantly. For example, if you upload or select a blog post, Content Remix can generate a series of social media posts summarizing it, an email newsletter blurb, an outline for a video or podcast, and even turn key points into an infographic or ad copy. In one click, a single content asset can be spun out into various derivatives tailored for different channels (LinkedIn posts, Twitter threads, Instagram captions, YouTube script, etc.). This “create once, publish everywhere” approach helps marketers dramatically amplify their reach without multiplying effort.
Early users rave that Content Remix can produce alternate formats in seconds, which would otherwise take hours to copy-paste and rewrite for each channel. It still may require slight editing to perfect each piece (as AI output isn’t always 100% spot-on), but it “deserves a standing ovation” for the time saved and consistency achieved. Ultimately, this feature addresses the challenge of omnipresence – meeting audiences on every platform with tailored content – by automating the heavy lifting.
Brand Voice Customization
Maintaining a consistent tone and voice is critical for branding, especially when AI is generating content. Brand Voice is a feature in Content Hub that lets you train the AI on your brand’s writing style. By feeding the tool samples of your existing content (e.g. your best blog articles or guidelines), the AI learns your vocabulary, tone (casual vs. formal), and stylistic preferences. Then, when it generates new text, it will attempt to echo your distinct voice so the output “sounds like you.”
HubSpot’s Brand Voice tool even allows creating multiple brand voice profiles to suit different channels. For instance, you might define a more playful, conversational tone for social media, but a more authoritative tone for whitepapers or emails. You can set guidelines such as preferred phrases or banned jargon, and the AI will respect those. This consistency not only saves time in editing for tone, but also ensures that content from different team members or different AI outputs all reinforces a coherent brand personality.
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Example
A tech startup with a quirky, irreverent voice can have the AI produce blog posts, tweets, and even podcast scripts that all carry that same approachable vibe – no matter who in the team (or which AI) writes it. This was almost impossible to do at scale without extensive writer training; now it’s baked into the content engine.
AI Image Generation
Visuals are a big part of content, and HubSpot has integrated AI image generation (via OpenAI’s DALL·E) into Content Hub. Users can generate custom images by simply typing a prompt – directly within HubSpot’s content editor. This means if you need a header image for a blog post or an illustration for an email, you no longer have to trawl stock photo sites or have design skills. You can prompt the AI (e.g. “a cartoon style graphic of a marketer juggling social media icons”) and get a unique, royalty-free image in seconds.
You can even specify styles or aspect ratios (portrait, square, landscape) and minor edit/crop the results all inside HubSpot. This feature saves the cost of stock photo subscriptions and the time coordinating with graphic designers for simple graphics. Note that clear prompting is key – testers found you need to describe the desired image precisely, especially for niche industries, to get good results.
(Do keep in mind this AI image generator is usually available only on paid plans and was in beta as of launch.)
Podcast Creation & Hosting
Content Hub embraces the surge in audio content by making podcasting a native part of the platform. In fact, with Content Hub you can create, manage, and host podcasts directly in HubSpot. There are two ways to leverage this:
You can upload your own recorded audio files and use HubSpot as the hosting platform for your podcast episodes. HubSpot will allow up to a certain number of podcast shows and episodes (e.g. Content Hub Pro supports up to 5 shows and 1,000 episodes; Enterprise up to 50 shows).
- Or, you can use AI to generate audio content from text. For example, Content Hub’s AI can take a written script or even a blog post and create an audio narration in a very human-like voice. This can effectively turn any article into an audio version (“audio blog post”) or help you auto-generate spoken content if you’re not recording your voice.
- Once episodes are ready, HubSpot helps distribute the podcast to popular platforms like Apple Podcasts and Spotify, simplifying what used to be a somewhat technical publishing process.
By incorporating podcast tools, HubSpot acknowledges that podcasts are “the ‘it girl’ of B2B marketing” lately. They want marketers to experiment with audio without needing separate services. Early users noted that the AI narration sounds impressively natural (albeit more American-accented for now), and that the time savings in editing/producing are significant. Even non-experts can now dip toes into podcasting or offer their content in audio form for accessibility.
AI Blog Post Narration
Related to podcasts, one specific feature is the Blog Post Narration tool. This is essentially text-to-speech for your blog articles. With a small script added to your blog template, you can automatically provide an audio version of any blog post for your readers. The voice is AI-generated but very human-like, allowing visitors to listen to your posts (great for accessibility and user experience). This further extends the reach of your written content and caters to those who prefer listening over reading.
(As noted by a tester, currently the AI voices might not include all accents – e.g., no Australian accent yet – but this may improve with time.)
AI Translation (Multilingual Content)
Content Hub also breaks language barriers with a one-click AI Translation feature. Powered by DeepL’s AI translation engine integrated into HubSpot, this tool can translate entire pages or blog posts into other languages almost instantly. Unlike basic literal translation, HubSpot’s integration aims to preserve context and tone, making the translations more natural. For businesses operating globally or in multi-lingual markets, this is huge – they can maintain a single source content and effortlessly generate localized versions.
Of course, HubSpot recommends a human review of the AI translations for nuance and accuracy. But in tests, marketers found it gets “pretty darn close” to a fluent translation, which dramatically cuts down the effort to create multi-language content. Creating fully multilingual websites or blogs thus becomes far easier with Content Hub.
Content Embeds (Headless Content & External Integration)
A more technically interesting feature is Content Embed. This allows users to embed HubSpot content sections on external websites (like a WordPress site) while leveraging HubSpot’s dynamic capabilities. In other words, you can use HubSpot as a headless CMS for certain content blocks. Marketers can design content in HubSpot (with personalization using CRM data, smart rules, etc.) and then inject that content into non-HubSpot sites via embed code, without coding complexity.
For example, if you have a WordPress site but want to show smart content that changes per viewer (using HubSpot CRM info), you can create that section in Content Hub and embed it on the WP page. This keeps even external content “dynamic and personalized” thanks to HubSpot’s data, which is something traditional CMS platforms struggle with. It indicates HubSpot’s content tools can play nicely in a multi-CMS environment and extend its reach.
Memberships & Gated Content
Content Hub also makes membership and gated content features more accessible. HubSpot has had membership functionality (for password-protected pages or content libraries) in its higher-tier CMS for some time, but Content Hub emphasizes it as a way to deliver premium content to specific audiences. Marketers can gate ebooks, videos, or any digital assets behind forms or logins, creating private content libraries for lead nurturing or customer education. This is valuable for things like course content, exclusive resources for customers, or building a community. By bundling this into Content Hub, HubSpot enables new content monetization or lead generation strategies (e.g. “sign up to access our resource center”).
Video Management Enhancements
To cover all content formats, Content Hub improved video handling as well. It supports easy video embedding and management, even within emails. There are also hints that you can generate video scripts using the AI (via Content Remix or similar), though actual video generation isn’t a feature yet. Nonetheless, HubSpot is ensuring that hosting and sharing videos (and tracking video engagement) is frictionless inside the hub, which is key as video is a dominant content form.
SEO & Performance Tools (AI-Powered SEO)
Content Hub inherits HubSpot’s strong SEO tools and adds AI to them. Users get SEO recommendations for every page/post and can see full site audits. The integration with Semrush helps identify topics and keywords to target directly from the blogging interface. HubSpot’s AI can also suggest on-page optimizations to improve search rankings – for instance, recommending meta descriptions, headers adjustments, or content to add for better keyword coverage. This ensures that even as you create content faster with AI, you’re not sacrificing search visibility.
Additionally, all content and templates are mobile-optimized and performance-tuned, and with HubSpot’s built-in CDN and hosting, sites typically load fast and securely (these were already strengths of CMS Hub).
Integration with CRM & Personalization
Since Content Hub is part of the HubSpot CRM platform, it deeply integrates with contact data. Dynamic content (smart content) allows pages or emails to change based on viewer attributes (like industry, lifecycle stage, etc.), which continues to be supported. The new part is how AI can utilize the CRM data: for example, the Breeze Content Agent uses CRM context to draft content that feels personalized to your audience segments. Also, the Deep Research connector with ChatGPT (a recent HubSpot feature) can pull insights from your CRM into content ideas or copy suggestions, meaning your actual customer data can inform AI-generated content.
Personalization at scale is a big theme – Content Hub aims to help deliver “precisely personalized content” to each user based on behavior and data. This level of tailoring, done manually, was nearly “unthinkable” for large enterprises, but AI and integration now make it feasible. Benefits include higher engagement, satisfaction, and stronger customer relationships (ultimately boosting loyalty and conversions).
Content Operations & Approvals
Content Hub also introduces features for better content operations management:
- A Content Library for organizing assets in one place (possibly with improved foldering, tagging, or even content reuse blocks).
- Content Approvals workflow which allows teams to have an approval process for content before publishing. This is particularly useful in larger teams or regulated industries where reviews are required. It formalizes governance – content can be routed to managers or legal teams for sign-off within the platform.
- Support for multi-site management (especially in Enterprise tier): If a company runs multiple websites, Content Hub Enterprise can host and manage all of them centrally, simplifying oversight and consistency (the Kelly Services case, mentioned later, is an example of consolidating multiple sites).
These enhancements make Content Hub not just a content creation tool, but a robust content operations hub for enterprises. Everything from creation to approval to storage is under one roof.
Other notable features recap
Landing Pages & Website CMS:
Core web content management capabilities (themes, drag-and-drop editor, secure hosting, custom domains, HubDB for dynamic content, etc.). This was the essence of CMS Hub and remains fundamental.
Blogging Platform:
Write, schedule, and publish blog posts with integrated SEO and now AI assistance.
Forms & CTAs:
Lead capture tools still included (HubSpot forms, call-to-action buttons with tracking) – some of these are technically Marketing Hub features but are accessible in the context of content creation.
Email & Social Post Creation:
Content Hub Pro and up allow creating and scheduling social media posts and marketing emails (capabilities that were in Marketing Hub, now available in the Marketing+ bundle or possibly directly in Content Hub for those formats).
Ads Management:
Integration to manage ad campaigns content and tracking (likely through Marketing Hub tie-in).
Analytics & Reporting:
Advanced content analytics, performance tracking, A/B testing especially in Pro/Enterprise.
AI Email Assistant & ChatSpot:
Generative AI not just for blog content, but also for drafting marketing emails or even chat responses (HubSpot’s ChatSpot can help with content tasks via chat interface).
Live Chat & Bots:
Not exactly content creation, but part of a content-rich site – HubSpot’s chat widgets and bot flows can be used alongside content (these come from Service/CRM side but integrate with the website).
HubDB & Dynamic Content:
For advanced users, HubSpot’s database-driven content (HubDB) to create directory pages, etc., is still there, and dynamic personalization via smart content continues.
Essentially, Content Hub = CMS Hub + new AI features + selected Marketing Hub features. It is “content marketing software that fuels the entire customer journey” – helping at every step: attract (SEO’d blogs, social), engage (personalized pages, multimedia), nurture (emails, gated content), and delight (ongoing content tailored to customers).
Benefits and impact for marketers
By enabling personalization across all content and channels, Content Hub helps companies “drive revenue through greater personalization across the entire customer journey.” Tailoring content to users’ interests and stage (with ease, thanks to AI) can improve engagement and conversion rates, ultimately lifting ROI.
With AI assisting content creation and easy repurposing (Content Remix), teams can significantly increase output without proportional increase in effort. This ability to “seamlessly scale and repurpose content across channels” means marketers can maintain a consistent presence everywhere (blog, social, email, audio) which is crucial in today’s omnichannel world.
Having content management and creation in one place (web, blog, social, etc.) plus AI to automate parts of the workflow leads to major time and energy savings. Routine tasks like drafting, editing for SEO, creating social copy, or converting formats are accelerated. Marketers can focus more on strategy and creativity, while the platform handles the grunt work. This can also help “do more with fewer resources,” optimizing team productivity.
Tools like Brand Voice and AI suggestions act as a guardrail to keep content on-brand and high-quality. The AI can analyze and ensure EEAT standards (experience, expertise, authoritativeness, trustworthiness) are met in content. It’s like having a built-in content editor and strategist that improves each piece, which is especially useful as content volumes grow.
Marketers no longer need to jump between a separate CMS, an AI writing tool, an image editing tool, a podcast host, a translation service, etc. Content Hub consolidates these, and being part of HubSpot CRM means data flows seamlessly. This simplification can reduce tech overhead and training complexity. Everything being in one system also ensures consistent analytics and attribution – you can track a piece of content’s performance holistically (page views, social shares, leads generated, etc. all tied together).
The addition of content approvals and a centralized library means teams can collaborate more effectively and maintain control. No more scattered Google Docs or content living on someone’s desktop – it’s all in HubSpot with proper versioning and approval stages. This is particularly a benefit for enterprise governance and maintaining compliance or quality standards.
It’s worth noting that HubSpot frames Content Hub not as a replacement for marketers, but as an enabler. The presence of AI might raise questions about content jobs, but consensus from early users is that human creativity and strategy remain irreplaceable. The AI may handle first drafts or format shifts, but people are needed to refine messaging, add insight, and ensure content truly resonates. In fact, with mundane tasks automated, marketers can invest more time in high-level strategy, “focus on fine-tuning the message and high-value strategy”.
How Content Hub Differs from (and Integrates with) Other Hubs
HubSpot now has multiple “hubs” (Marketing Hub, Sales Hub, Service Hub, CMS/Content Hub, etc.), so it’s helpful to clarify Content Hub’s scope vs. others:
- Content Hub vs CMS Hub:
Essentially, Content Hub includes CMS Hub. HubSpot is no longer selling CMS Hub separately as of the launch – it’s been rolled into Content Hub. So all the website/blog capabilities of CMS Hub are part of Content Hub. The big difference is Content Hub’s expanded feature set (as we detailed). If an existing CMS Hub user doesn’t upgrade, they simply won’t have the new AI features, but can keep using the CMS as-is. The naming signals that HubSpot sees it not just as a site builder, but a full content marketing solution. A simple way to think of it: CMS Hub = websites and blogs, whereas Content Hub = websites, blogs, + AI content creation, podcasting, etc., all in one. - Content Hub vs Marketing Hub:
Marketing Hub focuses on distribution and lead generation – email marketing, campaigns, ads, marketing automation, workflows, lead scoring, etc.. Content Hub focuses on content creation and experience – the actual content assets across channels and optimizing them. There is overlap (e.g., both have social publishing, both have SEO tools), and indeed many businesses will use both hubs together. Recognizing this, HubSpot introduced “HubSpot for Marketers” (Marketing+ bundle) which bundles Marketing Hub and Content Hub at a discounted rate. The idea is to give marketers the full toolkit: Marketing Hub to capture and nurture leads, and Content Hub to create the content that engages those leads across formats.
In practice, if you have Content Hub alone, you still have blogging and basic forms/CTAs (so you can capture leads from your content). If you have Marketing Hub alone, you have email, automation, etc., but would lack the new content AI tools or possibly the CMS. The Marketing+ bundle ensures you don’t miss anything crucial. HubSpot’s positioning is that “most companies need both” to attract (content) and convert (marketing automation). - Sales, Service, and others:
Those remain separate. However, one could see how content (knowledge base articles, sales collateral, etc.) could also integrate. At the moment, Content Hub is more about marketing content, whereas Service Hub has knowledge base tools for support content, and Sales Hub has documents for sales content. Over time, these lines might blur with AI capabilities available across hubs. - CRM Integration:
Content Hub is tightly integrated with the HubSpot CRM (now called Smart CRM). This means content can leverage contact properties for personalization and also that content performance data (like who viewed what) can feed into contact records. For example, if someone listens to your podcast or visits your gated content, that information can inform sales. This was already a strength of HubSpot’s platform (connecting content and CRM, something conceived early in HubSpot COS) and continues to be a differentiator vs. standalone CMS or blogging tools.
In summary, Content Hub is an evolution and expansion of CMS Hub, aligning it more closely with marketing needs. It’s not replacing Marketing Hub but rather complementing it – hence, the messaging that it’s for marketers who are serious about content as the fuel for their campaigns.
Plans and Pricing
Content Hub
HubSpot provides a free version that includes basic CMS functionality – you can build a basic website or blog, use foundational content tools, but AI features are very limited or absent on the free plan. (Free might allow trying a limited AI generation, but key features like Content Remix, AI images, etc., require upgrade.)
Content Hub Starter:
(Paid; around $20/month per some sources) – Includes all free features plus some additional tools for content creation and management. Likely suitable for small businesses starting with content marketing. However, AI capabilities remain limited at this tier – for example, you might get basic blog idea suggestions but not the full suite of AI agents. Starter is more about having a simple but solid website and blog with some marketing integration.
Content Hub Professional:
(Paid; around $500/month according to one source) – This is the recommended tier for most marketing teams, as it unlocks the AI-powered features and advanced content tools. Pro includes Content Remix, AI translations, Brand Voice, the AI blog and image generators, etc.. It also provides advanced analytics, SEO recommendations, A/B testing, and possibly higher limits on content (more pages, more assets). If a company wants to fully leverage the content AI and scale their content ops, Pro is the tier to consider.
Content Hub Enterprise:
- (Paid; higher price) – Includes everything in Pro plus additional capabilities for enterprise needs. This might include:
- Multi-site management (hosting multiple domains or brand sites under one account).
- Content partitioning and approvals (team governance features, content partitioning by team or business unit).
- Activity logging for content changes, audit trails, and more granular access control.
- Possibly higher limits (e.g., thousands of pages, up to 5 or 50 podcast shows, etc. as mentioned).
Advanced customization options (e.g., custom objects integration in content, advanced security features, etc.).
According to HubSpot, Professional is where the AI magic really starts (the AI content assistant tools are a premium feature). Enterprise is for larger organizations that need scale and governance on top of that.
Importantly, if you were an existing CMS Hub customer on an older plan, nothing breaks – you can continue on CMS Hub (which is essentially Content Hub without new features) for now. But to use the new goodies, an upgrade is required (often with a “small increase” in subscription cost, as one blog noted). Similarly, Marketing Hub users maintain their tools, but if they want the AI content features, they can either add Content Hub or opt for the Marketing+ add-on which gives some AI features in Marketing Hub context.
(Note: HubSpot’s pricing and bundling can change, so always check HubSpot’s official pricing page for the latest details. The above figures were current as of late 2024 and early 2025.)
Early use cases and results
Several organizations and HubSpot partner agencies have tested Content Hub and reported positive outcomes. One notable example shared was Kelly Services, a global staffing company:
- Challenge:
Kelly Services had multiple business units with separate marketing teams and four different websites, leading to a fragmented strategy and burden on a central team. - Solution:
By adopting HubSpot Content Hub, they centralized all websites onto one platform, making it far easier to manage and ensuring consistent tracking of customer interactions across sites. They could then leverage Content Hub’s tools to create and manage content (social posts, landing pages, newsletters) from one place, and even started experimenting with new formats like podcasts. - Results:
Within a year, Kelly Services saw “32% more people” visiting their websites, a 26% increase in time on site, and a massive 60% increase in conversions. These are significant improvements, indicating that unifying content and using the new features (personalization, easier content creation) helped engage audiences better and drive more leads. They went from generic, siloed marketing to personalized, customer-focused content at scale, and it paid off in metrics.
Another angle highlighted by agencies is the enterprise benefit. Large enterprises often have content spread across teams and struggle to maintain consistency. Content Hub, with its scalability and AI assistance, allows continuous content optimization even after publishing. For example, AI can monitor content performance and suggest updates or identify trending topics to cover next, which is valuable for keeping content fresh and effective. It essentially acts as a smart content analyst post-publication, which enterprises love for maximizing ROI on each piece.
Best Practices for Using Content Hub (Maximizing Value)
While Content Hub provides powerful tools, using them wisely is key to success. Experts have offered several best practices to ensure the AI and content features are leveraged properly:
- Always Review AI Outputs:
Treat AI-generated content as a first draft. Always edit and fact-check before publishing. Ensure it aligns with your brand voice (the Brand Voice tool helps, but human oversight is crucial for nuance or sensitive topics). - Don’t Over-rely on Automation:
Use AI as a supplement, not a replacement for human creativity. The best results come when human marketers guide the AI, inject expertise, and polish the outputs. For instance, use AI to break writer’s block or produce a base version, then improve it with your unique insights. - Maintain Quality over Quantity:
It’s tempting to churn out lots of content since AI makes it easier. However, remember that quality and relevance are paramount (especially since one reason HubSpot created Content Hub was to combat the glut of low-quality content on the web). Use AI to help with quality – e.g., use the SEO recommendations, personalize content, etc., rather than just to spam more posts. - Train the AI on Your Data:
Spend time setting up things like Brand Voice profiles and feeding good examples into the system. The more it knows your style and your customers (via CRM data), the better the outputs. Similarly, take advantage of ChatSpot or the Deep Research connector with your CRM, so that your content ideas are informed by real customer questions and data. - Stay Diverse and Unbiased:
AI can inadvertently introduce biases or make content sound formulaic. Make sure to inject diverse perspectives and review for any bias in AI content. Use the tools to increase diversity of format (text, audio, visual) and viewpoint (maybe use it to generate content for different personas) – the variety will strengthen your content strategy. - Leverage Analytics & Iterate:
After publishing content via Content Hub, use the integrated analytics to see what’s working. The AI can help monitor, but you should watch metrics like engagement, SEO rankings, conversion rates. Then remix or update content iteratively. Content Hub’s ease of updating (and content performance analysis by AI) means you can continuously improve pieces rather than “set and forget”. This agile approach will yield better long-term results. - Plan and Organize:
With so many tools at your fingertips, it’s useful to still have a content strategy and editorial calendar. Identify which content to create for which funnel stage, and then use Content Hub’s features to execute that plan. The tools (like automation of social posts or using the content library) will help maintain consistency if you’ve planned out themes and campaigns.
By following such practices, companies can harness HubSpot Content Hub to its fullest potential: speeding up production without sacrificing authenticity or strategy.

HubSpot Content Hub blends human creativity with AI to help marketers create, scale, and distribute content more efficiently. More than just a CMS upgrade, it’s a powerful, all-in-one platform built for the future of content marketing.
HubSpot Content Hub arrives at a pivotal time in marketing. The world is awash in content – including a surge of AI-generated content – and ironically, that makes original, high-quality content even more critical to stand out. Content Hub is HubSpot’s answer to empower marketers in this landscape. It blends the creativity and personalization of human-driven strategy with the speed and scale of AI and automation.
Early indications show that Content Hub can indeed help marketing teams “do more with less,” enabling quick multi-format content creation, maintaining consistency, and distributing across channels in a unified way. By integrating content operations with CRM and AI, HubSpot is betting on a future where content is smarter, more connected, and continuously optimized.
That said, success with Content Hub will depend on how marketers use it. Those who embrace the new tools (from AI writers to podcasting) and adapt their workflows stand to gain a competitive edge – in efficiency, in content quality, and in audience engagement. As one blogger enthused after testing it, “Is it brilliant? Absolutely! Will it make our lives easier? Undoubtedly!”.
For organizations considering whether to transition from the old CMS or adopt Content Hub, the key question is whether you want to supercharge your content strategy with AI and an all-in-one approach. If content is central to your growth (and in modern marketing, it certainly is), HubSpot Content Hub offers a robust platform to streamline and elevate those efforts. It’s not just a rebrand of CMS Hub; it’s a statement that content marketing deserves its own powerhouse hub – one that can keep up with the ever-evolving demands of digital marketing.